Your customer expectations are changing and your staffing and budget are limited.
You know what you want to accomplish … what you need to accomplish … but getting there with the resources you have feels impossible.
You’re frustrated that what has gotten you this far no longer delivers the results you need. You’re spending your time putting out fires rather than focusing on the future of your business.
You’re not alone. I get it and I’m here to help.
You’re focused on the bottom-line and you need someone like to me come along side you to help you maximize your resources, deliver results that meet today’s demands and prepare you for what’s coming tomorrow.
In 2012 I was diagnosed with breast cancer and that same year my dad was diagnosed with pancreatic cancer. He passed away not long after his diagnosis. I was fortunate … I received treatment and live to tell the story. I am a survivor.
That experience taught me that time is precious. You don’t know what’s next. You need to make the most of each day. That’s when my passion for efficiency became an imperative.
So let’s get started!
Sure, when you work with me, you’ll get a customized and comprehensive business transformation solution that will efficiently move your ideas from possibility to reality.
But the real value is making sure you and the team make the most of every day and every dollar. Money is a renewable resource, time isn’t.
Why waste it?
Some of the People I've Worked With
Project and Communications Professional
We were able to maximize our hire and labor dollars through Heather’s customized change strategies that supported the unique needs of our business.
Heather followed the Guest journey, asked the right questions and created a roadmap that reduced response time by 90%, reduced recovery costs, and improved the quality of service.
Resorts Integration Manager
We improved the quality of messaging and reduced communication lead time when Heather asked the right questions and implemented sustainable improvements that addressed current and future issues.