5 Ways to Gain a New Perspective in the New Year

Jan 14, 2022
5 Ways to Gain a New Perspective in the New Year

Moving into 2022 I started seeing lots of people post on social media their word for the year.  I really like the idea of a word to focus on throughout the year.  My word for 2021 was reinvention.  My word for 2022 is … drumroll … perspective.   

 

While I haven’t seen anyone else claim the word “perspective” as their word of the year – my social media feeds have been inundated with articles about perspective.   I consider it a bit of a sign. 

 

Your perspective is how you look at something.  And your perspective, or how you look at something, can vastly change how you respond.  If you really want to make change – you have to change your perspective.  It takes effort to change your perspective.  You have to be deliberate about it.  Rarely does anyone accidentally change their perspective. 

 

Here are 5 ways to gain a perspective to help you drive change:

Look at your business through the eyes of your customers

When was the last time you asked your customers about your products and services?  You think you know what you offer, but in your customers minds they may categorize your products differently.  How can you be shaping their thinking … or should they be shaping your thinking!  What do your customers love and hate about your products and services?  Ask them if they’ve ever said “this would be so much better if (insert better way here)."

 

Consider your business through the eyes of another industry 

Are you living by the rules of the industry you are a part of?  Maybe you’ve put constraints on your business because you are working within artificial rules.  If you work in the retail business … is there something innovative that the travel industry is doing that you could learn from.  If you are a leader as a sports venue, maybe you can learn something from car dealerships.  They seem completely unrelated – but that’s where you may find the idea that catapults your business into a new position within the market. 

 

Pull up and anchor back to your vision, mission, core values

It can be easy to get mired down in the day-to-day tactics of what your business is delivering.  Once in a while – maybe even more often than that – you have pull up and remember what your business is really all about.  When I led a Guest service team at Disney – we answered phone calls, responded to emails, recovered Guests.  Now consider this … The mission of The Walt Disney Company is to entertain, inform and inspire people around the globe through the power of unparalleled storytelling, reflecting the iconic brands, creative minds and innovative technologies that make ours the world’s premier entertainment company.  Nowhere does it mention a phone call, or an email or recovery guidelines.  Consider how you are translating the broader mission and how your can team deliver on that mission. 

 

Are your businesses non-negotiables REALLY non-negotiable?

I bet your business has some rules in place that no one can remember why they are there or what purpose they fill.  Three years ago, many businesses had a non-negotiable that every employee work in person in the office.    Then suddenly in the space of one week (or less) the decision was made to have all of your employees pack up their belongings, including company provided technology and head home to do their work and keep your business … in business.  What other processes have been added, removed or changed as a result of the pandemic.  What else should you reconsider?

 

Ask someone from the outside to look inside

How many times have you been doing business with a company and thought “this is a stupid process, what moron designed this, don’t they know it’s a better customer experience if they do it this other way”.  That’s a new perspective.  You can get it from your customers, your employees, someone from another area within your company or an external resource.  Maybe it’s time to implement a strategic rotation of talent across your organization.  Or bring in a third party (consultant, fractional leader) to question the status quo. 

What's Next

Once you have that fresh perspective, you’ll start to think about your business differently.  Once you think differently, you can start to envision a transformation.  Once you envision the transformation, you’re ready to build a roadmap to implement change. 

 

Pick a path.  Any path.  Or all of the paths.  Get a new perspective this year and see where it can take you and your business. 

 

About Me:   

I’m Heather Havey.  My consulting business brings the art of Disney and science of GE to clients looking to transform their operations.  I help clients fix, build and grow their businesses through a unique combination of analytical skills, contact center leadership, project implementation experience and an obsession with employee and customer engagement.   

My passion for relationship building and Six Sigma discipline is infused into every project.   With 20 years at Disney combined with 10 years at GE, I am equipped to help clients improve their employee engagement, deliver a world class customer service experience and optimize their existing resources. 

Whether you are a large service-oriented business with a desire to level up your customer service operation by benchmarking the Disney Guest experience, or a small to mid-sized business in growth mode looking to define or formalize customer service and recovery processes … I offer customized, no-nonsense, real-world solutions designed to position you as the hero in the reinvention of your business.      

Check out options for how we may be able to work together at https://www.heatherhaveyconsulting.com/services .    

And if you think you could benefit from having an expert partner with real-world, action-oriented change solutions that will absolutely work, let’s chat.  In your free strategy session, we’ll get those ideas out of the clouds and onto the road to results.  Schedule a complimentary strategy session to talk about leveling up your employee satisfaction, customer experience and financial results. 

 

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